Here you will find all our support options for a lightning-fast solution to all your queries.
Support Request
Would you like to submit a personal request? Please use this form.
Required fields are marked with an asterisk*
{"xsrfToken":"4c7874ded07ac52fff66e2f6cbb13500df7358f7_lout","branding":{"id":"2","key":"itp","name":"Password Depot Support Portal","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/34","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#cc5d25","headerLinkHoverBGColor":"#cc5d25","headerBadgeColor":"#cc5d25"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/dd8e2510-4503-41d4-b377-260bd2f56323/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3MjgxZThlNC0zMTViLTQzMGEtYjVlZi1iNjUyOGQ5MWRjNmQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmRkOGUyNTEwLTQ1MDMtNDFkNC1iMzc3LTI2MGJkMmY1NjMyMyI6WyJyZWFkIl19LCJleHAiOjE3NTE5MTcyMzEsIm5iZiI6MTc1MTkxNjYzMX0.3O7IWMVIDTIWsSm4ByHyWLyhDRu5bSe0B7Kd2uDNjZA&client=7281e8e4-315b-430a-b5ef-b6528d91dc6d&mode=fit","logoId":"dd8e2510-4503-41d4-b377-260bd2f56323","isLogoAvailable":true,"helpCenterTitle":"How can we help you?","sharedPortalName":"AceBIT Support Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"de-DE":{"helpCenterTitle":"Wie können wir Ihnen weiterhelfen?","sharedPortalName":"AceBIT Support-Center","localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"How can we help you?","sharedPortalName":"AceBIT Support Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0d4e88","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3MjgxZThlNC0zMTViLTQzMGEtYjVlZi1iNjUyOGQ5MWRjNmQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3NTE5MTcyMzEsIm5iZiI6MTc1MTkxNjYzMX0.S_pzBCQtP1RQpQkNmFylDIuxxuCOpvuw9c3z8HmMuyI&client=7281e8e4-315b-430a-b5ef-b6528d91dc6d&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"2","key":"itp","projectId":10015,"serviceDeskId":2,"name":"Password Depot Support Portal","description":"<p>Here you will find all our support options for a lightning-fast solution to all your queries.</p>","portalBaseUrl":"/servicedesk/customer/portal/2","reqTypes":[{"id":"34","name":"Request a Feature","descriptionHtml":"","callToAction":"Request a Feature","introHtml":"<p>Do you have an idea for a new feature? Please let us know.</p>","icon":10616,"iconUrl":"https://service.portal.password-depot.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10616","groups":[1],"key":""},{"id":"33","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>If you found a bug, please use this request type to report it to us.</p>","icon":10615,"iconUrl":"https://service.portal.password-depot.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10615","groups":[1],"key":""},{"id":"35","name":"Support Request","descriptionHtml":"","callToAction":"Support Request","introHtml":"<p>Would you like to submit a personal request? Please use this form.</p>","icon":10618,"iconUrl":"https://service.portal.password-depot.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10618","groups":[1],"key":""},{"id":"36","name":"Suggest an Improvement","descriptionHtml":"","callToAction":"Suggest an Improvement","introHtml":"<p>Do you have an idea for an improvement? Please let us know.</p>","icon":10617,"iconUrl":"https://service.portal.password-depot.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10617","groups":[1],"key":""},{"id":"4","name":"General Email Inquiries","descriptionHtml":"","callToAction":"General Email Inquiries","introHtml":"<p>All e-mail requests sent to the general support e-mail address.</p>","icon":10613,"iconUrl":"https://service.portal.password-depot.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10613","groups":[],"key":""},{"id":"122","name":"Email Requests (DV)","descriptionHtml":"","callToAction":"Email Requests (DV)","introHtml":"<p>All email requests that were sent to the email address: dimitrios.varytimos@acebit.com.</p>","icon":10613,"iconUrl":"https://service.portal.password-depot.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10613","groups":[],"key":""},{"id":"121","name":"Email Requests (JE)","descriptionHtml":"","callToAction":"Email Requests (JE)","introHtml":"<p>All email requests that were sent to the email address: julian.engel@acebit.com.</p>","icon":10613,"iconUrl":"https://service.portal.password-depot.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10613","groups":[],"key":""},{"id":"119","name":"Email Requests (PG)","descriptionHtml":"","callToAction":"Email Requests (PG)","introHtml":"<p>All email requests that were sent to the email address: paul.gerstmayr@acebit.com.</p>","icon":10613,"iconUrl":"https://service.portal.password-depot.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10613","groups":[],"key":""},{"id":"120","name":"Email Requests (SP)","descriptionHtml":"","callToAction":"Email Requests (SP)","introHtml":"<p>All email requests that were sent to the email address: susanne.pietruska@acebit.com.</p>","icon":10613,"iconUrl":"https://service.portal.password-depot.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10613","groups":[],"key":""},{"id":"86","name":"E-mail inquiries (ST)","descriptionHtml":"","callToAction":"E-mail inquiries (ST)","introHtml":"<p>All e-mail requests sent to the address tsaousidisstylianos@gmail.com.</p>","icon":10613,"iconUrl":"https://service.portal.password-depot.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10613","groups":[],"key":""},{"id":"80","name":"Request callback","descriptionHtml":"","callToAction":"Request callback","introHtml":"<p>Would you like us to call you? If you want to arrange a call, please fill out this form.</p>","icon":10614,"iconUrl":"https://service.portal.password-depot.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10614","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"Support"}],"orderMapping":{"1":[33,36,34,35],"11":[33,36,4]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"1506f729-e10b-3c9a-9f42-95dc2b2387ac","appLinkName":"","appLinkUrl":"","spaceKey":"KB","spaceName":"Knowledgebase DE","spaceUrl":"","isServer":false},"labels":[],"projectKey":"ACEBIT","serviceDeskId":2,"kbLinkDomainURLs":["https://password-depot.atlassian.net","https://internal.tracker.password-depot.de","https://service.portal.password-depot.de"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"ACEBIT","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"German (Germany)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3MjgxZThlNC0zMTViLTQzMGEtYjVlZi1iNjUyOGQ5MWRjNmQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAxNSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTE5MTc4MzEsIm5iZiI6MTc1MTkxNjYzMX0.-CoFV50LTT8qqOcTRQ97fDWyIGNyB6AXtxyw0IlYa8o","targetCollection":"upload-project-10015","endpointUrl":"https://api.media.atlassian.com","clientId":"7281e8e4-315b-430a-b5ef-b6528d91dc6d","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":35,"projectId":10015,"issueType":{"id":"10014","name":"[System] Service request"},"form":{"name":"Support Request","descriptionHtml":"","callToAction":"Support Request","intro":"<p>Would you like to submit a personal request? Please use this form.</p>","instructions":"","icon":10618,"iconUrl":"https://service.portal.password-depot.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10618","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"Please summarize your feature request in a short sentence.","descriptionHtml":"<p>Please summarize your feature request in a short sentence.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10040","fieldConfigId":"10141","label":"License key","description":"Please provide a valid license key. ","descriptionHtml":"<p>Please provide a valid license key.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"multiselect","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multiselect","fieldId":"customfield_10091","fieldConfigId":"10268","label":"Module","description":"Please provide the affected module(s). ","descriptionHtml":"<p>Please provide the affected module(s).</p>","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10179","label":"Add-ons","selected":false,"children":[]},{"value":"10180","label":"Android Client","selected":false,"children":[]},{"value":"10181","label":"Enterprise Server","selected":false,"children":[]},{"value":"10182","label":"iOS Client","selected":false,"children":[]},{"value":"10183","label":"macOS Client","selected":false,"children":[]},{"value":"10184","label":"Web Client","selected":false,"children":[]},{"value":"10185","label":"Website","selected":false,"children":[]},{"value":"10186","label":"Windows Client","selected":false,"children":[]}]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10092","fieldConfigId":"10269","label":"Version","description":"Please provide the version of your product. ","descriptionHtml":"<p>Please provide the version of your product.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"Please outline your support request in more detail. ","descriptionHtml":"<p>Please outline your support request in more detail.</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"Please feel free to upload attachments if required. ","descriptionHtml":"<p>Please feel free to upload attachments if required.</p>","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/2/create/35","requestValidateBaseUrl":"/servicedesk/customer/portal/2/validate/35","calendarParams":{"firstDay":0,"date":"2025-07-07T21:30:32+0200","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"1506f729-e10b-3c9a-9f42-95dc2b2387ac","appLinkName":"","appLinkUrl":"","spaceKey":"KB","spaceName":"Knowledgebase DE","spaceUrl":"","isServer":false},"labels":[],"projectKey":"ACEBIT","serviceDeskId":2,"kbLinkDomainURLs":["https://password-depot.atlassian.net","https://internal.tracker.password-depot.de","https://service.portal.password-depot.de"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3MjgxZThlNC0zMTViLTQzMGEtYjVlZi1iNjUyOGQ5MWRjNmQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAxNSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NTE5MTc4MzIsIm5iZiI6MTc1MTkxNjYzMn0.RYzrt8WWd5xdM6IT5YFtDw52X8AZQkangxOfwtUPgkY","targetCollection":"upload-project-10015","endpointUrl":"https://api.media.atlassian.com","clientId":"7281e8e4-315b-430a-b5ef-b6528d91dc6d","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}