Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
AceBIT Support Center
  1. AceBIT Support Center
  2. Password Depot Support Portal

Report a bug

Required fields are marked with an asterisk*

Summarize the bug briefly.

, multiple selections available,

Please provide details of the problems you are having.

Drag and drop files, paste screenshots, or browse
Powered by Jira Service Management
{"xsrfToken":"dcb0c513d6ac1318f04b394ee4d965bc5ddb262e_lout","branding":{"id":"8","key":"css","name":"Password Depot Support Portal","portalBaseUrl":"/servicedesk/customer/portal/8","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/8/67","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#cc5d25","headerLinkHoverBGColor":"#cc5d25","headerBadgeColor":"#cc5d25"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/dd8e2510-4503-41d4-b377-260bd2f56323/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3MjgxZThlNC0zMTViLTQzMGEtYjVlZi1iNjUyOGQ5MWRjNmQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmRkOGUyNTEwLTQ1MDMtNDFkNC1iMzc3LTI2MGJkMmY1NjMyMyI6WyJyZWFkIl19LCJleHAiOjE3NzAyMjMyMDgsIm5iZiI6MTc3MDIyMjYwOH0.MkT3H7C7YhSdQPJyilqgChw9n43IVQL1UiEcCkuHi8Q&client=7281e8e4-315b-430a-b5ef-b6528d91dc6d&mode=fit","logoId":"dd8e2510-4503-41d4-b377-260bd2f56323","isLogoAvailable":true,"helpCenterTitle":"How can we help you?","sharedPortalName":"AceBIT Support Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"de-DE":{"helpCenterTitle":"Wie können wir Ihnen weiterhelfen?","sharedPortalName":"AceBIT Support-Center","localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"How can we help you?","sharedPortalName":"AceBIT Support Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0d4e88","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3MjgxZThlNC0zMTViLTQzMGEtYjVlZi1iNjUyOGQ5MWRjNmQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3NzAyMjMyMDgsIm5iZiI6MTc3MDIyMjYwOH0.3YnbNQ137rbG6WhpkgFkNDH_w0ZQI4TR4E6uXWLQaY8&client=7281e8e4-315b-430a-b5ef-b6528d91dc6d&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"8","key":"css","projectId":10219,"serviceDeskId":8,"name":"Password Depot Support Portal","description":"<p>Here you'll find all our support options for a fast and efficient resolution of your requests.</p>","portalBaseUrl":"/servicedesk/customer/portal/8","reqTypes":[{"id":"187","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":11149,"iconUrl":"https://service.portal.password-depot.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11149","groups":[58],"key":""},{"id":"225","name":"Request a new feature","descriptionHtml":"","callToAction":"Request a new feature","introHtml":"<p>Missing a feature? Let us know what you'd like to see.</p>","icon":11147,"iconUrl":"https://service.portal.password-depot.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11147","groups":[58],"key":""},{"id":"223","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Found a bug? Describe the issue – we'll take care of it.</p>","icon":11145,"iconUrl":"https://service.portal.password-depot.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11145","groups":[58],"key":""},{"id":"224","name":"Submit an improvement suggestion","descriptionHtml":"","callToAction":"Submit an improvement suggestion","introHtml":"<p>Have an idea for improvement? We'd love to hear your feedback.</p>","icon":11148,"iconUrl":"https://service.portal.password-depot.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11148","groups":[58],"key":""},{"id":"218","name":"Emailed request (DV)","descriptionHtml":"","callToAction":"Emailed request (DV)","introHtml":"<p>Request sent via email support channel to DV.</p>","icon":10806,"iconUrl":"https://service.portal.password-depot.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10806","groups":[],"key":""},{"id":"220","name":"Emailed request (JE)","descriptionHtml":"","callToAction":"Emailed request (JE)","introHtml":"<p>Request sent via email support channel to JE.</p>","icon":10806,"iconUrl":"https://service.portal.password-depot.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10806","groups":[],"key":""},{"id":"219","name":"Emailed request (JV)","descriptionHtml":"","callToAction":"Emailed request (JV)","introHtml":"<p>Request sent via email support channel to JV.</p>","icon":10806,"iconUrl":"https://service.portal.password-depot.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10806","groups":[],"key":""}],"reqGroups":[{"id":58,"name":"Support"}],"orderMapping":{"58":[225,224,223,187]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"1506f729-e10b-3c9a-9f42-95dc2b2387ac","appLinkName":"","appLinkUrl":"","spaceKey":"KB","spaceName":"Knowledgebase DE","spaceUrl":"","isServer":false},"labels":[],"projectKey":"PDSUP","serviceDeskId":8,"kbLinkDomainURLs":["https://password-depot.atlassian.net","https://internal.tracker.password-depot.de","https://service.portal.password-depot.de"]},"createPermission":true,"portalAnnouncement":{"portalId":8,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"PDSUP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"German (Germany)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3MjgxZThlNC0zMTViLTQzMGEtYjVlZi1iNjUyOGQ5MWRjNmQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDIxOSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl19LCJleHAiOjE3NzAyMjM4MDgsIm5iZiI6MTc3MDIyMjYwOCwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.5BFZlgCPGz1b2a9jr2-NkZsNeTuY5gwoNkhGY8vFNL8","targetCollection":"upload-project-10219","endpointUrl":"https://api.media.atlassian.com","clientId":"7281e8e4-315b-430a-b5ef-b6528d91dc6d","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":223,"projectId":10219,"issueType":{"id":"10008","name":"Bug"},"form":{"name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","intro":"<p>Found a bug? Describe the issue &ndash; we'll take care of it.</p>","instructions":"","icon":11145,"iconUrl":"https://service.portal.password-depot.de/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11145","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"Summarize the bug briefly.","descriptionHtml":"<p>Summarize the bug briefly.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"multiselect","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:multiselect","fieldId":"customfield_10091","fieldConfigId":"10268","label":"Module","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"values":[{"value":"10179","label":"Add-ons","selected":false,"children":[]},{"value":"10180","label":"Android Client","selected":false,"children":[]},{"value":"10181","label":"Enterprise Server","selected":false,"children":[]},{"value":"10182","label":"iOS Client","selected":false,"children":[]},{"value":"10183","label":"macOS Client","selected":false,"children":[]},{"value":"10184","label":"Web Client","selected":false,"children":[]},{"value":"10185","label":"Website","selected":false,"children":[]},{"value":"10186","label":"Windows Client","selected":false,"children":[]}]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10092","fieldConfigId":"10269","label":"Version","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Provide as much detail as possible about the bug","description":"Please provide details of the problems you are having.","descriptionHtml":"<p>Please provide details of the problems you are having.</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attach any relevant files","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/8/create/223","requestValidateBaseUrl":"/servicedesk/customer/portal/8/validate/223","calendarParams":{"firstDay":0,"date":"2026-02-04T17:30:08+0100","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"1506f729-e10b-3c9a-9f42-95dc2b2387ac","appLinkName":"","appLinkUrl":"","spaceKey":"KB","spaceName":"Knowledgebase DE","spaceUrl":"","isServer":false},"labels":[],"projectKey":"PDSUP","serviceDeskId":8,"kbLinkDomainURLs":["https://password-depot.atlassian.net","https://internal.tracker.password-depot.de","https://service.portal.password-depot.de"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3MjgxZThlNC0zMTViLTQzMGEtYjVlZi1iNjUyOGQ5MWRjNmQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDIxOSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl19LCJleHAiOjE3NzAyMjM4MDgsIm5iZiI6MTc3MDIyMjYwOCwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.5BFZlgCPGz1b2a9jr2-NkZsNeTuY5gwoNkhGY8vFNL8","targetCollection":"upload-project-10219","endpointUrl":"https://api.media.atlassian.com","clientId":"7281e8e4-315b-430a-b5ef-b6528d91dc6d","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=password-depot","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"dcb0c513d6ac1318f04b394ee4d965bc5ddb262e_lout","baseUrl":"https://service.portal.password-depot.de/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://internal.tracker.password-depot.de","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"7281e8e4-315b-430a-b5ef-b6528d91dc6d","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"2c91d8b1d4a44c979af15cb9381841b9","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://password-depot.atlassian.net","edition":"standard","anonymousEnabled":true,"requestIntroEnabled":true}